Terms And Conditions

Gardeners Shirley Terms and Conditions of Service

These Terms and Conditions set out the basis on which Gardeners Shirley provides gardening and related services to clients in our service area in the United Kingdom. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Client means the person or business ordering or receiving services from Gardeners Shirley.

Company means Gardeners Shirley, the gardening service provider.

Services means any gardening, garden maintenance, lawn care, clearance, planting, hedge cutting, landscaping preparation, or related work supplied by the Company to the Client.

Booking means a confirmed appointment or series of appointments for Services agreed between the Client and the Company.

Site means the garden, outdoor area or premises where the Services are to be carried out.

2. Scope of Services

The Company provides gardening and garden maintenance services within its designated service area. The exact nature of the Services will be as described in the Client quotation, agreed work schedule, or booking confirmation.

Unless expressly agreed in writing, the Company does not provide structural building work, electrical work, plumbing, or tree surgery requiring specialist qualifications or permissions.

The Company reserves the right to decline any work that it considers unsafe, inappropriate for its expertise, or outside the agreed service scope.

3. Booking Process

Bookings may be requested by the Client via the Company’s accepted contact methods. A Booking will be considered confirmed only when the Company has provided explicit confirmation, which may include a scheduled date and time, an outline of the Services to be provided, and the applicable charges.

The Company may request photographs, descriptions, or measurements of the Site to provide an initial estimate. All estimates based on such information are indicative only and may be adjusted following an on-site assessment.

For more extensive work, such as garden clearance, regular maintenance programmes, or larger projects, the Company may arrange an initial visit to assess the Site and confirm the scope, pricing, and expected duration of the Services.

The Client is responsible for ensuring that all information provided for the purposes of a Booking is accurate and complete. Any changes to the Site conditions or Client requirements must be communicated to the Company as early as possible, as this may affect the Booking, timing, or price.

4. Pricing and Quotations

Prices for Services may be based on hourly rates, fixed project quotes, or a combination of both, as advised by the Company at the time of Booking.

Any quotation provided is valid for the period stated within it. If no period is stated, quotations are valid for 30 days from the date of issue, subject to any material changes in Site conditions or the Client’s requirements.

If, during the performance of the Services, it becomes apparent that additional work is required or that the original scope was materially inaccurate, the Company will inform the Client and may provide a revised estimate or quotation. The Company will not proceed with significantly different or additional work without the Client’s approval.

5. Payments and Invoices

Payment terms will be specified in the quotation or Booking confirmation. Unless otherwise agreed, payment is due on completion of the Services or, in the case of ongoing maintenance, in accordance with the agreed schedule.

The Company accepts payment by commonly used UK payment methods, as notified to the Client. Cash payments, where accepted, are due immediately upon completion of the visit.

For larger projects or bespoke work, the Company may require a deposit or staged payments. Any such requirement will be advised prior to confirmation of the Booking. Deposits may be used to secure materials, equipment, or appointment slots and may be non-refundable in certain circumstances, subject always to applicable consumer law.

Invoices are due for payment by the date stated on the invoice. If no date is specified, payment is due within 7 calendar days of the invoice date.

In the event of late payment, the Company reserves the right to charge interest on overdue amounts at the statutory rate and to recover reasonable costs of debt collection. The Company may also suspend further Services until all outstanding sums have been paid.

6. Cancellations and Rescheduling

The Client may cancel or request to reschedule a Booking by giving reasonable notice to the Company. Unless agreed otherwise, the following terms apply:

If the Client cancels or reschedules with more than 48 hours notice before the scheduled start time, no cancellation fee will normally apply.

If the Client cancels or reschedules less than 48 hours but more than 24 hours before the scheduled start time, the Company may charge a reasonable cancellation fee to cover lost time and administration.

If the Client cancels or reschedules less than 24 hours before the scheduled start time, or fails to provide access to the Site at the agreed time, the Company may charge up to the full fee for the booked Services, particularly where travel and staffing costs have already been incurred.

The Company reserves the right to cancel or reschedule a Booking due to circumstances beyond its reasonable control, such as severe weather conditions, staff illness, vehicle breakdown, or safety concerns at the Site. In such circumstances, the Company will aim to provide as much notice as possible and will offer an alternative appointment. The Company will not be liable for any consequential losses arising from such cancellations or delays.

7. Access to the Site and Client Responsibilities

The Client must ensure that the Company has safe and adequate access to the Site at the agreed times, including any necessary keys, codes, parking permissions, or entry instructions.

The Client must inform the Company of any known hazards at the Site, including uneven ground, hidden obstacles, ponds, sharp objects, or previous use of chemicals. The Client is also responsible for identifying the location of any underground services or features that could be damaged by normal gardening activities.

The Client must ensure that children and pets are kept away from the immediate work area for the duration of the visit, for their safety and to allow the Company to carry out the Services efficiently.

Where the Services involve work on boundaries, fences, hedges, or trees that may be shared with neighbours, the Client is responsible for obtaining any necessary permissions or consents from neighbouring property owners.

8. Materials, Equipment and Plants

Unless otherwise agreed, the Company will provide its own tools and basic equipment necessary to carry out the Services. If specialist tools or machinery are required, this may be reflected in the quotation or charged as an additional cost.

Where materials, plants, turf, or other goods are supplied by the Company as part of the Services, these will be the responsibility of the Client once delivered to the Site. The Company cannot guarantee the long-term performance of plants or lawns where aftercare advice is not followed or conditions are unsuitable.

Any lead times for sourcing specific plants or materials will be communicated to the Client, and the Company cannot be held liable for delays caused by suppliers or availability issues, provided it has used reasonable efforts to obtain the items.

9. Waste Handling and Environmental Regulations

The Company complies with applicable UK regulations relating to green waste and garden refuse. The default approach to waste disposal will be set out in the quotation or agreed with the Client at the time of Booking.

Where the agreed Service includes removal of green waste, clippings, or light garden debris, the Company will transport such waste using lawful methods and dispose of it in accordance with relevant regulations.

Where waste removal is not included, the Company may leave bagged or stacked green waste in a designated area on the Site for the Client to dispose of. The Client is responsible for ensuring that such waste is disposed of in compliance with local authority rules.

The Company does not normally remove hazardous, contaminated, or non-garden waste, including but not limited to rubble, soil contaminated with chemicals, household rubbish, or construction materials, unless specifically agreed and priced as part of the Service.

The Client agrees not to request or insist on any form of waste disposal that would breach UK environmental or waste management regulations.

10. Health and Safety

The Company operates with due regard to health and safety for both staff and Clients. The Company may refuse to carry out any activity it considers unsafe or unsuitable for the equipment available.

The Client must not ask the Company to operate equipment, use ladders, or undertake tasks in a manner that would contravene safety guidance or put staff at unreasonable risk.

In adverse weather, such as heavy rain, high winds, ice, or extreme heat, the Company may modify, curtail, or postpone the Services where safety or work quality would be compromised.

11. Liability and Limitations

The Company will exercise reasonable care and skill in providing the Services. If the Client is not satisfied with any aspect of the work, the Client should inform the Company as soon as possible so that any issues can be considered and, where appropriate, remedied.

The Company will not be liable for any loss or damage arising from inaccurate information provided by the Client, inadequate access to the Site, or failure by the Client to comply with these Terms and Conditions.

Except where liability cannot legally be limited or excluded, the Company’s total liability for any claim arising out of or in connection with the provision of the Services, whether in contract, tort, or otherwise, shall be limited to the total amount paid or payable by the Client for the specific Services giving rise to the claim.

The Company will not be liable for any indirect, special, or consequential losses, including loss of enjoyment of the garden, loss of profits, loss of business, or loss of opportunity.

Nothing in these Terms and Conditions limits or excludes the Company’s liability for death or personal injury caused by its negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be limited or excluded under UK law.

12. Guarantees and Aftercare

Where the Company provides specific aftercare advice regarding watering, feeding, mowing, pruning, or general garden maintenance, the Client is responsible for following that guidance to achieve the best results.

Due to the natural variability of plants, weather conditions, and soil quality, the Company cannot guarantee particular growth outcomes, flowering times, or long-term survival of plants, turf, or seeds once handover has taken place.

13. Complaints

If the Client has a concern or complaint about the Services, they should contact the Company promptly, ideally within 48 hours of the relevant visit or completion date, providing details and, where possible, photographs.

The Company will investigate the matter and, where appropriate, may arrange a revisit, partial rework, or another reasonable solution. The Company aims to resolve complaints fairly and within a reasonable time frame.

14. Data Protection and Privacy

The Company may collect and store basic Client information such as names, addresses, and service details for the purposes of managing Bookings, providing Services, raising invoices, and complying with legal obligations.

The Company will take reasonable steps to keep Client data secure and will not sell Client information to third parties. Information may be shared with trusted third parties where necessary for service delivery, such as waste carriers or material suppliers, in accordance with applicable data protection legislation in the United Kingdom.

15. Amendments to Terms and Conditions

The Company reserves the right to update or amend these Terms and Conditions from time to time. Any changes will take effect when published or otherwise communicated and will apply to future Bookings. The version in force at the time of your Booking will apply to that Booking unless changes are required by law.

16. Governing Law and Jurisdiction

These Terms and Conditions and any dispute or claim arising out of or in connection with them, or with the provision of the Services, shall be governed by and construed in accordance with the laws of England and Wales.

The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

17. General Provisions

If any provision of these Terms and Conditions is held to be invalid or unenforceable by a court or competent authority, such provision shall be interpreted in a manner consistent with applicable law to reflect, as nearly as possible, the original intention, and the remaining provisions shall remain in full force and effect.

No waiver by the Company of any breach of these Terms and Conditions shall be considered as a waiver of any subsequent breach of the same or any other provision.

These Terms and Conditions, together with any written quotation or Booking confirmation, constitute the entire agreement between the Client and the Company in relation to the Services and supersede any prior written or oral agreements, representations, or understandings.